Shipping & Delivery Policy

Where we deliver

We accept orders from customers in almost every country. We do not deliver to countries or persons subject to EU or UN sanctions (currently including Russia, Belarus, Iran, North Korea and Syria) and may decline orders that would breach export control rules.

Who ships your order

Your order is packed and shipped by one of our partner suppliers, directly from their warehouse. Polamo remains your seller and your contact for any question about the delivery.

Delivery costs

Delivery by our partner suppliers is included in our prices for most destinations, and the checkout shows it as included. For some destinations or unusually large or heavy items an extra delivery charge may apply. In that case we contact you after your order and before we accept it: you can agree to pay the extra charge or cancel the order and receive a full refund. We never charge it without your agreement.

Delivery times

We tell you the expected delivery time when we confirm your order. As a guide, deliveries usually take:

• European Union: 3 to 10 business days after payment
• Rest of Europe: 5 to 15 business days after payment
• Rest of the world, including the Middle East: 7 to 21 business days after payment

You receive tracking details by email once your order has been dispatched. If we cannot deliver within the agreed time, or within 30 days if no time was agreed, you can set a reasonable additional period and cancel the order if that also passes; any payment is then refunded without delay.

Customs, duties and taxes

Deliveries that cross a customs border can be subject to import VAT, customs duties or fees. This applies to deliveries to countries outside the EU and can also apply when an item is shipped to you from a warehouse outside the EU. Unless we tell you otherwise before we accept your order, these charges are not included in our price and are collected by the carrier or customs on delivery.

Damaged parcels

If a parcel arrives visibly damaged, please note this with the carrier if possible and tell us as soon as you can at [email protected]. This helps us claim against the carrier but does not affect your legal rights.